This week, I’m chatting to Cat Carmichael, the current president of the Community Associations Institute in the U.S. We discuss an important paradigm shift in strata management, and why managers can no longer focus on achieving a series of tasks but instead must look to the outcomes desired by their clients. Cat shares the single most important question managers should be asking their clients and why she thinks self-service and single-call resolution is the way of the future.
- Get the transcript here!
- Macquarie Bank strata management benchmarking data 2019
- Strategy 123 Website
- Cat Carmichael’s email address: email@example.com